New Mexico State University
New Mexico State University required outbound communication support to assist students through the admissions process during peak periods.
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Howard University Success Story | FA Solutions
Howard University initially worked with another call center company, which lacked experienced financial aid professionals. This resulted in approximately 500 daily escalations back to the school and a transactional billing method that led to inefficiencies.
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Luther Rice College & Seminary
Luther Rice College & Seminary faced similar challenges as Faith International University, coming from a third-party servicer with outdated technology and slow processing times.
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Concordia University, St. Paul, Minnesota
Concordia University faced challenges due to rapid growth. It struggled to keep up with financial aid packaging, document verification, and timely communication with students.
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Faith International University
Faith International University previously worked with a third-party servicer for financial aid processing but faced issues with outdated technology, delayed aid packaging, and slow customer service response times, leading to delays in receiving federal financial aid.
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Horry Georgetown Technical College
Horry Georgetown Technical College, estimated to have started working with FA Solutions in 2017, faced challenges with their third-party call center for financial aid inquiries.
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