Our Core Services
At FA Solutions, we don’t just provide services—we become an extension of your financial aid office. Our focus is on real solutions for real people, ensuring schools operate efficiently while mitigating compliance risks.
1. Financial Aid Processing & Compliance
Slow, unresponsive third-party services are frustrating. We offer seamless financial aid processing:
- Works with Most Major Student Systems – No need to change platforms. We support Anthology, Colleague, Banner, PowerFAIDS, Regent, Campus Café, and more.
- Live Customer Support – Real-time assistance all day during working hours—no ticketing queues.
- Full Compliance Oversight – We ensure audits and program reviews don't become major issues.
2. Financial Aid Staffing
Staffing shortages are costly and disruptive. Our staffing solutions have doubled client revenue from $30K to $60-70K annually:
- Long-Term, Dependable Staff – No short-term fixes. We provide reliable financial aid professionals.
- Built-in Redundancy – Our model provides 2-3 professionals per role, ensuring coverage.
- Flexible Support Models – We integrate seamlessly into your team, whether remote, hybrid, or on-site.
3. Student Outreach & Communication
Colleges struggle with effective student communication. We offer a full-service contact center for:
- Inbound & Outbound Support – Phone, email, and mass text messaging options.
- AI-Powered Two-Way Texting – Students prefer texting over calling. We offer real-time messaging.
- Custom Outreach Programs – Schools can send mass messages to notify students about missing information or deadlines.
4. Financial Aid Consulting & Operational Strategy
Many schools don't know they have compliance risks until it's too late. Our consulting services include:
- Regulatory & Operational Assessments – Prevent costly audit findings and fines.
- Title IV Approval & Accreditation Support – Expert guidance through regulatory requirements.
- HCM1 & HCM2 Support – Many servicers avoid these cases. We excel at helping schools regain financial stability.
Why Choose FA Solutions?
Experienced, Full-Time Financial Aid Professionals
Our team consists of 100-200 full-time W2 employees, providing consistent and reliable service.
Fast & Efficient Processing
We offer industry-leading turnaround times with direct support—no frustrating ticket queues.
Comprehensive Support
Whether it’s staffing, processing, compliance, or student outreach, we help schools navigate complex challenges.
Live, Real-Time Assistance
Unlike competitors, we offer instant support via phone, email, chat, and video conferencing.
Frequently Asked Questions
Getting started is simple. We begin with a quick consultation to learn more about your needs and goals, and to make sure we're the right fit for your organization. From there, we’ll walk you through next steps and recommend the best solution for you—no pressure, just clarity.
Our pricing depends on multiple factors, including institution size, pain points, experience levels needed, and systems used. We are highly competitive, but we are not a discount service.
We help reduce the risk of audit findings, compliance violations, and financial instability by offering tailored solutions that ensure institutions meet regulatory requirements.