“FA Solutions provided Schenectady County Community College
with outstanding expertise and resources to navigate us through a heightened period of
activity during a period when we were challenged with staffing issues in our Financial Aid
Office. Customer support is FA Solutions specialty! Our institutional call for support from
FA Solutions was answered quickly. FA Solutions partnered with our campus to provide
high-quality service to our student body during this peak period. Thank you, FA
Solutions.”
Martha J. Asselin, Ph.D., Vice President of Student Affairs,
Schenectady County Community College
“The Technical College of the Lowcountry (TCL) is extremely
pleased with our partnership with FA Solutions. FA Solutions has provided us with excellent
service and quality outcomes. They are client-driven and have worked to find the best
solutions for us.”
Nancy Holt Weber, Vice President for Student Services, Technical
College of the Lowcountry
“FA Solutions was recommended by Knowledge Elements to
assist with financial aid for our adult program. Their service has been most excellent. They
go above and beyond what we ask. They are an organization of integrity. They collaborate
very well and offer superb customer service to our students and staff.”
Dr. Jim Ellis, Former Senior Vice President and Dean,
Professional, Online & Adult Studies Arizona Christian College
“Vermont Law School is small mission-driven and
student-centered institution. We didn't want to work with a big consulting firm. FA
Solutions provided us with the regulatory expertise, policy guidance, and personnel support
to see us through a transition period. Rob, Annette, and the rest of their team felt like
part of our family; always responsive and focused on student satisfaction.”
John D. Miller Jr., '09, Associate Dean for Enrollment &
Marketing, Vermont Law School
“We began our relationship with FA Solutions in 2014 during
a major transition in our financial aid office. FA Solutions stepped in and offered a
full-service solution, and kept our process running smoothly. The staff has been very
professional, knowledgeable, and great to work with. Our financial aid is always processed
in a timely manner, and we never have to worry about if it's being handled
properly.”
Angela Heppner, Vice President of Business Affairs, Messenger
College
“FA solution's has a knowledgeable and responsive staff that
demystifies Title IV regulations. Unique borrower situations are handled with ease and
professionalism. Help with any Title IV issues are a phone call or email away. No second
guessing what I think is the right answer or doing research. I call the experts at FA
Solutions.”
Kevin Henry, Controller & VP for Finance and Operations,
Evangelical Congregational Church & Evangelical Theological Seminary
“I have had nothing but positive results from FA Solutions
since the inception this past 2015-2016 school years. They provide timely responses to any
inquiries about student files, as well as providing great service to our office.”
Dana Mingo, Director of Financial Aid, Dallas Christian College
“The growing volume of prospective student inquiries and
award estimates combined with our limited ability to add new staffing were the two key
elements that determined that a Third-Party Servicer was the best solution for our future
student needs. FA Solutions offers end-to-end servicing of the financial aid process and is
able to ensure that our school meets regulatory and processing requirements. It is exactly
the relationship we were in search of. FA Solutions' processors relieving our college of
administering the FA award system, by providing the expertise that ensured full governmental
compliance, leaving our staff to concentrate on other areas of priority was the best part of
our “conversion” aid year.”
Lisa Hawker, FA Manager, Mountainland Applied Technology College,
Lehi, Utah
“We had used the same servicer for about ten years and found
that they no longer seemed to fit our needs. Serendipitously, FA Solutions contacted us a
couple of years ago and we started doing business with them. I will tell you frankly, I
couldn't be happier. Rob, Brenda and their team go out of their way on a daily basis to
address any needs we have. No call or email is too petty, no question goes unanswered, and
no request goes unfilled.
Their online interface is easy to learn and makes document
uploading a breeze. I have found that I understand the whole process much better since FA
Solutions took over. And the big plus is that our annual audits have been virtually perfect
since we started working with them. Again, I couldn't be more pleased with the switch we
made.”
Dan Bilich, Director, National Institute of Massotherapy
“The Student Experience Center team at FA Solutions is an
integral part of the Admissions and Financial Aid operation at St. Francis College (SFC).
True partners in mission, FA Solutions serves an extension of our teams. Whether answering
our main admissions and financial aid lines, entering data into our SIS, or doing what they
do best, calling prospective students and developing relationships with Future Terriers,
they are in incredible support to our team. FA Solutions has helped lead a resurgence in
enrollment.”
Robert Oliva, Director of Recruitment, Office of Admission –
St. Francis College
“We reached out to FA Solutions when we had a temporary
staffing shortage right as we began our new packaging cycle. For the next number of months,
we had an on-call team well versed in all aspects of Financial Aid and who also had strong
Banner experience. The consultants was responsive, accurate, and were motivated self
starters who were quickly able to assist with everything from alternative loan processing,
to packaging, to follow up with our students.
Thank you FA Solutions! You helped us through a critical time and
I highly recommend your support services!”
Joanne Sullivan M.B.A. Director, Student Financial Services
TE/CIC-TE Liaison Officer, St. Thomas Aquinas College
